30-Day Money Back Guarantee® Terms & Conditions
The Mulch Direct 30-Day Money Back Guarantee® gives you the peace of mind that our mulch will meet your satisfaction. If you are not satisfied with the mulch you purchased, we'll be happy to provide you with a full refund provided the terms and conditions below are met.
- Customer must have received a Free Rubber Mulch Sample Pack a minimum of one week before order placement. Request a sample here.
- Guarantee must be exercised within 30 days of delivery date.
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Mulch must be in original, unopened packaging. A maximum of 1 bag per delivery may be opened in order to allow for inspection. All bags and supersacks must contain all original mulch and weigh their original weight upon return to our warehouse.
- Mulch must be ready for pickup by the Mulch Direct freight carrier.
- Full refund will be credited back in the same manner of payment once the mulch has been picked up by the Mulch Direct freight carrier.