Refund policy

Return Policy

Return of unopened packages are accepted within 30 days of receipt of product if accompanied with a valid RMA # supplied by contacting MulchDirect.com. Customer is responsible for the initial freight cost incurred by MulchDirect as well as the cost of return freight. Additionally, there is a 15% restocking fee. Refund will be issued upon receipt of returned merchandise at our facility. Please note: Freight shipping can be costly.

Order Cancellations

Your order may be cancelled within the 30 minute period following the placement of your order. Customers wishing to cancel an order after the 30 minute period, may be subject to return shipping and re-stocking fees being deducted from the refund. To cancel an order please notify us via email at info@mulchdirect.com within the 30 minute period following the placement of your order.

Questions? Call us at 800-778-6852 or contact us.