Need help? 800-778-6852

Shipping & Return Information

As part of our goal of offering high quality at an affordable price, we also offer a delivery system which is convenient and economical.

Delivery Times

Samples: Samples of mulch will generally be delivered within 5 business days.
Mulch Orders: Most orders will be delivered within 5 to 7 business days depending on color and delivery location. Our delivery company will call you prior to coordinate.

We work with reputable carriers and our delivery dates are almost always met. In rare cases of carrier delays, additional expenses, such as hired installers, that are incurred as a result of a carrier delay are not the responsibility of Mulch Direct.

Return Policy

Return of unopened packages are accepted within 30 days of receipt of product if accompanied with a valid RMA # supplied by contacting Customer is responsible for the initial freight cost incurred by MulchDirect as well as the cost of return freight. Additionally, there is a 15% restocking fee. Refund will be issued upon receipt of returned merchandise at our facility. Please note: Freight shipping can be costly.

Order Cancellations

Your order may be cancelled within the 6 hour period following the placement of your order. Mulch Direct is not responsible for late cancellation notices and the customer will be liable for product costs and shipping fees. To cancel an order please notify us via email at within the 6 hour period following the placement of your order.

Questions? Call us at 800-778-6852 or contact us.